Frequently asked questions
Quick answers to the things people ask us most often. Can't see what you need? Just give us a call.
What areas do you cover?+
Horsham, Broadbridge Heath, Southwater, Billingshurst, Crawley, Haywards Heath, Cranleigh, Dorking, Pulborough, Storrington and the surrounding villages of West Sussex and Surrey.
How do I book?+
The fastest way is our online booking form — fill in a few details and we'll come back with a quote and available dates within the day. You can also call 07985 410982. A booking is confirmed only once we've replied — until then it's a request.
How are you priced?+
Most small jobs are quoted as a fixed price based on the description you give us. Lists of jobs are usually quoted as a half-day or full-day rate, which works out far better value than charging by the hour. For larger or less predictable work we provide an estimate or a written quotation with its validity stated.
Are you insured?+
Please contact us for current public liability insurance details and any documentation you need before work starts.
Where can I read the workmanship terms?+
Our Terms & Conditions explain the published workmanship cover and exclusions. Please discuss any particular concerns about the work, materials or existing property condition before booking.
Do you supply materials?+
We can. Materials we supply are charged at cost plus markup (up to 50% to cover sourcing, procurement and handling) and listed on the invoice. You're welcome to supply your own — but please make sure all components are present, suitable and fit for purpose. We can't guarantee the quality, compatibility or durability of client-supplied materials.
What happens if the job turns out to be more than expected?+
Hidden conditions (concealed wiring, damaged substrates, deteriorated fixings, etc.) sometimes only become visible once work begins. We'll discuss any additional work with you and quote it before proceeding wherever possible.
What's your cancellation policy?+
More than 24 hours notice — no charge. Less than 24 hours notice — up to 100% of the booking value may be charged, as the time has been reserved exclusively for you. Same-day cancellation or no-show — full booking value is chargeable. See our Terms & Conditions for full details.