Frequently asked questions
Quick answers to the things people ask us most often. Can't see what you need? Just give us a call.
What areas do you cover?+
Horsham, Broadbridge Heath, Southwater, Billingshurst, Crawley, Haywards Heath, Cranleigh, Dorking, Pulborough, Storrington and the surrounding villages of West Sussex and Surrey.
How do I book?+
The fastest way is our online booking form — fill in a few details and we'll come back with a quote and available dates within the day. You can also call 01403 333008.
How are you priced?+
Most small jobs are quoted as a fixed price. Lists of jobs are usually quoted as a half-day or full-day rate, which works out far better value than charging by the hour.
Are you insured?+
Yes — fully covered by public liability insurance up to £2 million, with documentation available on request.
Are you DBS checked?+
Yes. Useful peace of mind for parents, schools, care homes and anyone wanting to know who's coming through the door.
Do you guarantee your work?+
Yes — if anything we've fitted or fixed isn't right, let us know and we'll come back and put it right.
Do you supply materials?+
We can. For paint and silicone we usually price both ways (with materials and without) so you can choose.
What's your cancellation policy?+
Free of charge if cancelled 48+ hours before your booking. See our Terms & Conditions for details.