Terms & Conditions of Service

Motionway Limited provides handyman, carpentry, decorating and small home-improvement services under the trading name The Horsham Tasker. Work may be carried out by Martin Thomas or a Motionway-approved subcontractor.

All bookings, quotations and services are provided subject to these Terms & Conditions. Acceptance of a quotation, confirmation of a booking, or allowing work to commence constitutes acceptance of these terms.

1.1 Self-serve online bookings

Online bookings are task-based. Clients select the tasks they wish to have completed and the system calculates the estimated time required, including travel, preparation and cleanup. This time is reserved exclusively for the client.

1.2 Reserved time is chargeable

Once a booking is confirmed, clients are reserving our time and availability rather than a guarantee of how long a task will take. If the work is completed sooner than estimated, the reserved booking time remains chargeable. This includes situations where work cannot proceed due to:

• Missing or incorrect materials
• Client-supplied items being incomplete or unsuitable
• Access restrictions
• Client not present
• Work carried out by other contractors affecting the installation
• Tasks taking less time than estimated

Reserved time cannot usually be filled with alternative work at short notice.

Motionway Limited guarantees the workmanship of labour carried out for a period of 6 months from the completion date. This guarantee covers defects in workmanship only.

The guarantee does not apply to:

• Client-supplied materials
• Natural building movement
• Wear and tear
• Damage caused by third parties
• Damp, water ingress or structural issues beyond our control

3.1 Client-supplied materials

Where materials or fittings are supplied by the client or another contractor (including shelves, brackets, taps, lights, silicone, paint, flooring components, door hardware etc.), the client is responsible for ensuring:

• All required components are present
• Items are suitable and fit for purpose
• Appropriate fixings or instructions are available if required

Motionway Limited cannot guarantee the quality, compatibility or durability of client-supplied materials. If work cannot proceed due to missing or incorrect items, the visit remains fully chargeable and completion will require a separate booking or quotation.

3.2 Paints & finishes supplied by the client

Motionway Limited cannot guarantee finish quality, coverage or durability of paints or finishes supplied by the client. Issues caused by unsuitable or low-quality products are not covered under any workmanship guarantee. Rectification work will be quoted separately.

3.3 Materials supplied by Motionway

Materials supplied by Motionway Limited are charged at cost plus markup. Materials supplied and installed by Motionway Limited are covered under our workmanship guarantee provided they have not been altered, damaged or interfered with by the client or third parties after installation.

4.1 Existing finishes & fragile surfaces

Many repair and installation tasks involve working with existing finishes such as plaster, paintwork, tiles, skirting boards, flooring and silicone. While reasonable care is always taken, surrounding materials may already be fragile, poorly bonded or weakened. Minor disturbance or damage to surrounding finishes may occur during adjustment, removal or installation work and cannot always be avoided. Repairs to surrounding finishes are not included unless specifically quoted.

4.2 Work following other contractors

Motionway Limited is not responsible for issues caused by previous or third-party contractors. Where installations have been altered, partially removed or incorrectly installed by others, additional work may be required to complete the task. Any such work will be discussed and charged separately.

4.3 Hidden conditions

Due to the nature of repair and maintenance work, hidden issues may only become visible once work begins. Any additional work required to address hidden conditions will be discussed with the client and quoted before proceeding wherever possible. Examples may include:

• Concealed wiring or plumbing
• Damaged substrates
• Deteriorated fixings
• Structural defects

5.1 Client cancellations

• More than 24 hours notice — no charge.
• Less than 24 hours notice — up to 100% of the booking value may be charged due to reserved time.
• Same-day cancellation or no-show — full booking value is chargeable.

5.2 Client not present / access not available

If we arrive at the property and cannot gain access, the reserved visit remains chargeable in full.

6.1 Quotations

Our quotations are fixed-price quotations and remain valid for 14 days unless otherwise stated. Additional work outside the agreed scope will be quoted separately. A quotation is not an estimate of time required, but a price for the defined scope of work. If the scope of work changes or additional tasks are requested, these will be quoted separately and must be approved before work proceeds. Self-serve bookings include labour only unless materials are specifically included.

6.2 Scope of work

The quotation is based strictly on the scope of work described within the quotation or booking confirmation. Any additional work requested outside this scope will be treated as additional work and quoted separately.

6.3 Suspension of work

Motionway Limited reserves the right to suspend work immediately if:

• Payments are not made when due
• Site conditions are unsafe
• Client interference prevents work being carried out safely or efficiently

Work may resume once the issue has been resolved.

6.4 Pricing

All pricing includes VAT. Motionway Limited operates on the VAT Flat Rate Scheme. Materials supplied by Motionway Limited may include up to a 50% markup to cover sourcing, procurement and handling.

6.5 Payment

Payment is due on completion of each visit unless a written credit agreement has been approved in advance. For projects exceeding £500, Motionway Limited may request a deposit at the time of booking. For larger projects spanning multiple days or weeks, Motionway Limited may issue interim or progress invoices at agreed intervals, including monthly or at key project milestones, based on work completed and materials supplied. Motionway Limited reserves the right to invoice for the majority of the project value prior to final completion. Final settlement is due upon completion and sign-off of the works. Motionway Limited reserves the right to pause, reschedule or delay work if payments are not made when due. Where work spans multiple visits, Motionway Limited reserves the right to invoice either per visit or as part of a staged or interim billing structure, as agreed for the project.

6.6 Credit accounts

Businesses wishing to apply for 30-day payment terms must request a credit account in advance. Credit facilities are granted at the sole discretion of Motionway Limited.

6.7 Late payments

Invoices not paid by the due date may be subject to interest and recovery charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest may be charged at 8% above the Bank of England base rate.

Motionway Limited reserves the right to:

• Suspend ongoing work
• Postpone scheduled return visits
• Refuse future bookings until the balance is settled

All materials supplied remain the property of Motionway Limited until payment has been received in full.

If a return visit is required due to:

• Missing materials
• Incorrect parts
• Client-supplied items arriving late
• Third-party contractor work
• Additional tasks requested

The visit will be treated as a new booking and charged accordingly. Any goodwill adjustments remain entirely at Motionway Limited's discretion.

8.1 Safety

Pets and children must be kept away from tools, equipment and work areas. Clients must ensure safe and reasonable access to the work area.

8.2 Property condition

Motionway Limited takes reasonable care when working in your property. However we cannot accept responsibility for:

• Pre-existing defects
• Unstable walls or surfaces
• Weak plaster or substrates
• Deterioration of old materials
• Damp, leaks or water ingress affecting the work after completion

9.1 Photographs

Motionway Limited may photograph completed work for documentation, training and marketing purposes unless the client requests otherwise.

9.2 Subcontractors

Work may be carried out by Motionway-approved subcontractors acting on behalf of Motionway Limited.

9.3 Privacy & data

How we handle your information is set out in our Privacy Policy and Cookie Policy. We comply with the UK GDPR.

By accepting a quotation, confirming a booking, paying a deposit, or allowing work to commence, the client confirms they have read and accepted these Terms & Conditions.

Motionway Limited (trading as The Horsham Tasker), 9 Cheesmer Way, Horsham RH12 3UY. Company no. 10771844. Phone 07380 307004.